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Frequently Ask Questions
Find reliable information about our services, prescriptions, payments, and delivery process in our FAQ section.
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What kinds of products do you sell?
We offer prescription medicines, over-the-counter (OTC) products, supplements, health-care devices, personal care items, baby & mother-care products, and other wellness products.
How can I place an order?
Simply browse our catalog, add the desired items to your cart, upload your prescription (if needed), provide delivery details, and complete checkout. Our team will call you to confirm before dispatch.
Do I need a prescription to order medicines?
Yes — for prescription-only medicines, a valid doctor’s prescription must be uploaded. OTC items, supplements, and non-prescription products can be ordered without a prescription. (Same standard used by other online pharmacies.)
Can I upload multiple prescriptions if I need more than one medicine?
Yes — you can upload more than one prescription per order, if needed. (If you have many medicines, you may add them under a single or multiple prescriptions.)
Are the medicines genuine?
Yes — we source from legitimate, licensed suppliers. We aim to ensure that all sold medicines are safe, genuine, and stored properly before dispatch.
Is my personal and payment information secure?
Yes — we are committed to data privacy and secure transactions. Your personal details are kept confidential and are only accessible by authorized pharmacy staff.
How long does delivery take?
Delivery times may vary depending on your location. Once you place an order and it’s confirmed, we will provide estimated delivery time. (You may also receive tracking or updates.)
What payment methods do you accept?
We offer different payment methods (e.g. cash on delivery, or other payment options depending on your area). You choose at checkout.